After having a Bad Experience with first Paypal Holdings, Inc. and then Square, Inc., I decided to try another company like them a Third Shot At It!

Because of what I heard about Skrill Holdings Limited, I thought that this would be the Right Company for ME to Send Money Through, but I was Wrong!

The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: 855-719-2087 and spoke with ONLY their Bulgarian Staff because that is their only call center even though they are supposedly headquartered in London, United Kingdom.

Regardless of where their Customer Service Team is, they are absolutely HORRIBLE AND BIG, *** LIARS!

They come off on the phone as being Very Nice And Helpful, but In Reality, They Are NOT and ONLY FAKE and DISGUSTING to say the Very Least!

On the phone, they told me that they Need To Verify My Address and had Asked Me To Send Screenshots Showing My Address With My Credit Cards Statements as an Option!

Sadly, after I had sent them the Requested Address Verification Credit Card Statements, then I get an email from Customer Service stating that they need the Documentation To Not Have Any Part Of My Credit Card Number Present. However, Customer Service Never Told Me This Before. Sadly, their Customer Service Department has a Very Bad Habit Of Lying And Giving Out False Information To Their Skrill Holdings, Inc. Members And Users.

It Gets Much Worst Than That: Not Only Did Their Low Class Customer Service Department Give Me The Wrong Information About How To Send Them The Credit Card Statements, but they also were Wrong Abut The Screenshots as well!

In Addition to the above email that I had received from their Customer NO Service Department about the Credit Card Statements, but also another email was sent out to me stating that they Do Not Accept Screenshots For The Address Verification, even though Customer Service told ME on a Recorded Line that they DO!

More Lies From Customer Service And They All Get Away With It!

Well after eventually Sending Them What They Required, I did get an Email From Them Claiming That My Address Is Now Verified And That My Limit Has Been Increased By 5000 EUR!

All Of This Is 100% Not True Because Their Website Never Worked To Make A Charge With My American Express Credit Card From Beginning To End!

Do You Think That This Is The Last Lie That They Have Sent Out To Me Via Email? Answer: Absolutely Not!

After the last email said that My Limit Has Been Increased By 5000 EUR, then I Get Another Email Which States That I Am Fully Verified And That I Can Deposit With My Card (Credit Card That Is) Up To 5637.50 USD Per Day Or Up To 8456.25 USD Within 7 Days And 28187.50 USD Within 30 Days.

Sadly, In Reality, All Of Their Emails Are LIES and Not True At All!

In Addition, Their Last Email About The Most Recent Increase Does Not Make Any Sense At All?

Look At What It Says: They State That I Am Able To Charge 5637.50 USD Per Day, but Right Next To It, It States Or Up to 8456.25 USD Within 7 Days. Well Then Why Does It State 5637.50 Per Day If You Can Only Charge Up To 8456.25 USD Per Week?

Their Business Is So *** Backwards Like A Horse That It Sure Ain't Funny!

Then Finally Their Email Then Says Near The Very End That I Can Charge 28187.50 USD Within 30 Days. Well Then If That Is All That I Can Charge Within 30 Days, Then Why Does It State The Other Amounts Before The Final Statement?

Well, When I Called Up Their Confusing, Uneducated Customer Service Department To Have Them Explain This To Me, They Tell Me Another Story That Is Not Even Related To What That Email States and to try to Explain To You What Customer Service Told Me Was So Confusing And Truthfully, It Is Not Worth It To Take Up Another Page To Explain More Of Their Lies And Mind Games That They Play and so we shall leave it as that!

Please Note: I Tried Twice To Use Their Illegitimate, Fake, Nonworking Service and Both Times I Was Declined For The Most Stupidest, Untrue Reasons such as the one which came back to me via email stating that they are Having Trouble With Their Internal System.

Please Note: When I called their Customer Service Department about being Declined Twice, their response was that I Did Not Enter My Information Properly and/or that I Did Not Follow Their Instructions Properly and that I Must Wait 24 Hours Before Using Their *** System Again!

Please Note: Their Customer Service *** Department even Told Me Once On The Phone That I Entered Too High Of An Amount Per Day (Which Is Why I Was Declined Twice In A Row) Even Though In Reality, My Daily Charging Limit Was Supposed To Be 5637.50 As Stated In An Email, However, On This Particular Customer Service Phone Conversation, Their Representative Was Telling Me That I Can Only Charge Something Like $800.00 Dollars Or So Per Month Or Per Day And That I Must Wait At Least Two Months For A Credit Line Increase!

Please Note: All of the Customer Service Responses Are 100% Percent Pure *** because their system like the other ones are Very Easy To Use And I Can Read English Perfectly And Understood All Of The Emails That I Had Received And If I Ever Took Them To Court, They Would Lose Based On Their Taped Phone Conversations Because They Sure Do NOT Match The Emails That Their Company Had Sent To Me Pertaining To My Account!

Their Customer Service Is A Piece Of Garbage: When I spoke with their Customer Service Department about this and asked them to Help ME Make The Charge, They REFUSED STATING THAT THEY CAN NOT HELP ME and that I Did It All Wrong And That I Must Wait 24 *** Hours Before Trying Again! Yeah Right!

Please NOTE: Well, Yes, I did wait 24 Hours, and their System Still Refuses To Work! Either I Get Declined Again and/or I Get An Error Message!

Either Way, the Skrill Website Does Not Work At All and is Far From User Friendly! Their Website Is A Big Joke!

Let Me Tell You How Bad Their Customer No Service Department Actually Is: During Any Of My Phone Conversations With Their Customer Service Department, whenever I Ask Them To Let Me Speak To Their Manager, They ALWAYS REFUSE To Let Me Speak To Anybody Else and they Always Say That Nobody Else Is Around which I Know Are All LIES!

These So Called Customer Service Losers Have Been Told To Keep Their Executives As Far Away From The Phones As Humanly Possible And Have These So Called Bulgarian Unprofessional Losers Take Over!

Please Note: I Got So Angry, Pissed Off And Fed Up With Their Mind games, Lies, Fairy Tales and *** that After Being Constantly Lied To As A Customer Both Online And On The Phone So Many Times, I Wised Up And Called Their *** Customer Service Department To Immediately Cancel Their Fake, Nonworking Service!

Believe Me, Their Customer *** Service Was So Happy And Delighted To Get Rid Of Me As Their Customer Who Was Never, Ever Able To Use Their Service From The Very Beginning And Received 0.00 Help From Their No Good Customer Service Department!

Please NOTE: Most Companies would Fire You For The Way That Their Customer Service Department Mishandled and Mistreated Me As Their Customer, but Perhaps This Is The New Way That Companies Treat Their Innocent Customers! Who Knows?

I Honestly Do Not Know How They Stay In Business When They Treat Their Customers Such As Myself So Bad! Like ***!

After I Cancelled Their Nonworking, Pitiful Service, I Still Continued To Receive Their Fake, Harassing Advertisements!

I am Not Sure Of Why They Are Still Contacting Me Because They Lost A Good, Honest, Crime Free, Customer!

Enclosed, in the attachments, please find some of my Most Important Correspondence That I Had With Skrill Holdings Limited For Your Review And Further Reference. Thank You.

Final Thoughts: Please Do Yourselves A Big Favor And Do Not Use Or Do Any Kind Of Business With Skrill Holdings Limited!

Good Riddance!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy
Additional Fees
Diversity of Products or Services
Value for money

  • What I liked
      No items
  • What I disliked
    • Website never worked to charge any money
    • Customer service department lies about everything
    • Customer service refuses to let you speak to a manager
    • Emailed credit limits are fake and not real
    • Nick who is one of the managers never answers my emails

Reason of review:
Preferred solution:
Deliver product or service ordered
Review category
review #856586 by

Author wants to be contacted by the company. Learn more

Had an experience with Skrill Holdings Limited? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Skrill Holdings Limited. However, many companies do monitor reviews on our site.

You were reading a complaint about Skrill Holdings Limited.
Filing a new complaint about